Refund policy

Returns

Due to the nature of our products, we are unable to accept returns or exchanges. All items are made for personal use and cannot be resold. We encourage you to read product descriptions carefully before purchasing to ensure each item is the right fit for you.

We take strive to provide detailed scent descriptions so you can confidently choose what you’ll love. If you have any questions before placing an order, please don’t hesitate to reach out at support@remedecollective.com.

Damages and issues

Please inspect your order as soon as it arrives. If your item arrives damaged, defective, or incorrect, contact us within 14 days of delivery so we can review the issue and make it right. Failure to report issues within this timeframe may result in denial of replacement or resolution. 

We offer Route Shipping Protection, which provides coverage for items damaged in transit or packages lost by the carrier. Route protection is available at checkout and is strongly recommended. Claims for shipping damage or loss must be submitted through Route when selected.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns or refunds on sale items, gift cards, or used products.

Melted Products

Some of our products may soften or melt in high temperatures. Please monitor your tracking information and bring your package inside as soon as possible after delivery.

If a product arrives melted, it is still completely safe and effective to use. Because melting during transit is sometimes unavoidable, Remède is not able to offer replacements for melted items. You can visit our Care Tips page for steps on how to fix melted products.

Refunds

Due to the nature of our products, we do not accept returns and items should not be sent back. Products are not eligible for resale once shipped.

In certain circumstances, a refund may be issued at the sole discretion of Remède. Refund decisions are made on a case-by-case basis and do not require the return of the product.

If a refund is approved, it will be issued to the original payment method within 14 business days. Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since refund approval and the refund has not been received, please contact us at support@remedecollective.com.